Becker’s Healthcare Podcast Turning Healthcare’s Toughest Operational Challenges into Breakthrough Solutions: Part 2
Mar 27, 2026
Jason Bui, Healthcare Industry Practice Lead at UiPath, applies AI and automation to payer and provider workflows. Ben Fiechtner, Americas President at UiPath, scales AI and orchestration across enterprises. They discuss removing low-value tasks to elevate clinicians. They reframe ROI as end-to-end workflow gains. They explain orchestration, governance and readiness signals for scaling AI in healthcare.
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Elevate Humans By Removing Low Value Tasks
- Real operational change removes tasks that shouldn't be done by humans and elevates humans to decision-makers and oversight roles.
- Jason Bui explains combining agentic AI, robots, and humans creates efficiencies healthcare never had by eliminating low-value manual tasks.
Measure ROI Across End To End Workflows
- ROI should be measured across end-to-end workflows, not just time saved on isolated tasks like pulling charts.
- Ben Fiechtner points to denial management and missed filing windows as places where end-to-end improvements drive real financial impact.
Combine AI And Automation Teams For Scale
- Combine AI teams with automation centers of excellence and align strategies to accelerate adoption and enable large-scale rollout.
- Jason Bui recommends intelligent orchestration, observability, and control to address healthcare's risk-averse requirements.