Episode 4: Kris Davis, Chief Operating Officer at OneImaging

In this episode of the Digital Health Heavyweights podcast, Norm Volsky interviews Kris Davis, the Chief Operating Officer at OneImaging. Kris shares his journey from Google to the startup world, discussing his experiences at Virta and Sword Health, and the lessons learned from each role. He emphasizes the importance of customer success, leadership styles, and the need for a strong product focus in the digital health space. Kris also highlights the unique value proposition of OneImaging, which aims to cut imaging costs significantly while improving patient care. The conversation touches on maintaining balance in high-stress environments and the importance of healthy living performance. 
 
Takeaways 

🚀 Kris transitioned from Google to startups for the thrill of building something valuable. 
📈 At Virta, Kris focused on customer success and implementation, scaling the company significantly. 
🧠 Leadership styles can greatly impact team motivation and performance. 
🎯 A strong product focus and customer experience are crucial for success in digital health. 
🩺 Kris learned the importance of clinical integrity from Sami at Virta. 
🛠️ Building a customer success function from scratch requires a solid blueprint. 
💸 One Imaging's value proposition is centered around significant cost savings in imaging. 
⚖️ Maintaining balance in a high-stress startup environment is essential for long-term success. 
🥗 Healthy living and nutrition play a key role in performance and stress management. 
🤝 Collaboration and team dynamics are vital for startup success. 
 
Chapters 

00:00 Introduction to Kris Davis and OneImaging 
02:07 Transition from Google to Startups 
03:51 Joining Virta and Its Mission 
06:16 Building Customer Success at Virta 
09:51 Lessons Learned from Sami at Virta 
13:27 Leadership Styles and Team Dynamics 
17:12 The Importance of Product and Customer Experience 
18:57 Scaling Customer Success at Sword 
22:55 The Journey from Zero to One at Sword 
26:36 Joining One Imaging and Future Aspirations 
28:25 Choosing One Imaging: A Strategic Decision 
32:51 Elan: A Visionary Leader in Radiology 
38:53 Pivotal Year for One Imaging: Growth and Challenges 
44:23 Innovative Technology: Beyond Radiology 
51:34 Maintaining Balance in a High-Stress Environment

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