Becker’s Healthcare Podcast Building a Culture of Safety and Leading Agile Hospital Transformation with Dr. Mayank Shah
Feb 28, 2026
Dr. Mayank K. Shah, VP and Chief Medical Officer at Advocate Condell Medical Center, a leader in safety, quality and community care. He discusses how a safety-first culture drove Leapfrog improvements. He explains creating a shared identity to reduce burnout. He outlines building organizational agility for new care models and practical AI uses like ambient documentation.
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Culture Of Safety Drove Leapfrog A Grades
- Creating a culture of safety and high reliability moved Advocate Condell from a Leapfrog C to consecutive A grades.
- They prioritized preoccupation with failure, safety reporting, and integrating daily safety rituals to surface risks and reduce harm.
Identity Alignment Reduced Silos And Burnout
- Alignment around a clear identity called KandelKind united teams and reduced silos that impede quality.
- Defining mission and daily behaviors gave staff a shared purpose that accelerated safety and morale improvements.
Build Agility With An Elephant Change Model
- Build agility into systems so care innovations aren't delayed for a decade.
- Design infrastructure and change processes that move leaders, frontline staff, and resistant workers together like an elephant's head, body, and tail.