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How Trust Can Transform Client Relationships and Team Dynamics with David Horsager

Nov 19, 2024
In this discussion, David Horsager, a global trust expert and author, reveals how trust serves as the true currency of relationships. He introduces his eight pillars of trust, emphasizing the roles of clarity, compassion, and competency. Learn about the importance of emotional intelligence and how genuine appreciation can fortify connections. David also shares actionable tools for rebuilding trust and enhancing team dynamics, making this a must-listen for anyone looking to strengthen their professional and personal relationships.
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ADVICE

Expressing Gratitude

  • Show gratitude; it's magnetic and builds trust.
  • Use the SPA method (Specific, Personalized, Authentic) when expressing appreciation.
INSIGHT

Character and Trust

  • People trust those who do what's right, not what's easy.
  • True character involves both integrity and moral character.
ADVICE

Decision-Making Values

  • Establish decision-making values within your organization.
  • This fosters congruent choices and strengthens trust, like Trust Edge's commitment to high-quality books.
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