Capital Allocators – Inside the Institutional Investment Industry

Chris Voss – Listening, Human Nature, and Negotiations (Capital Allocators, EP.252)

May 30, 2022
Chris Voss, founder of the Black Swan Group and former FBI lead international kidnapping negotiator, shares invaluable negotiation insights. He discusses the art of listening and the psychology behind effective communication. Voss reveals techniques like mirroring and labeling to enhance dialogue. He emphasizes the power of 'no-oriented' questions and managing emotions during negotiations. Personal anecdotes enrich the conversation, alongside future projects that aim to broaden the reach of his groundbreaking strategies.
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ANECDOTE

Label vs. Question Example

  • Chris Voss's colleague used a label instead of a question, prompting a more detailed response.
  • Labels facilitate communication, especially when decision fatigue sets in.
ADVICE

Summarizing

  • Summarize the other person's perspective to ensure understanding.
  • Combine what they said with how they feel about it to trigger an "aha" moment.
ADVICE

Practice Makes Perfect

  • Practice communication skills and emotional intelligence daily.
  • Negotiation is a perishable skill that requires constant upkeep.
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