Stakeholder Expectation and Expected Delivery Value

Apr 1, 2024

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In this podcast episode, Mo Villagran, Associate Director of Insights, Analytics, and Data at Cambrex and author of 'Data Insights Delivered', shares her insights on managing stakeholder expectations and delivering expected value in data analytics. She explains Cambrex's role as a global CDMO in the pharmaceutical industry and highlights the importance of customer service in technical fields. Mo asserts that the core of managing stakeholder expectations and delivering value lies in simple, effective communication and starting with manageable, scalable solutions. She emphasizes showing progress in real-time to stakeholders, the significance of qualitative feedback over quantitative KPIs, and the importance of prioritizing projects that directly impact the company's financial performance. The conversation also touches on the challenges of integrating new technologies and focusing on business outcomes over technological complexities.

Highlights:

02:12 The Essence of Stakeholder Expectation Management

02:22 The Importance of Customer Service in Data Analytics

03:32 Balancing Technology and Business Outcomes

05:00 Defining and Delivering Value to Stakeholders

08:39 The Art of Negotiation and Setting Expectations

10:53 Choosing Simplicity Over Complexity in Solutions

17:38 Demonstrating Progress and Value in Real-Time

21:47 Measuring Success Beyond Quantitative Metrics

Mo Villagran is a data concierge, an experienced business analytics veteran, is well-versed in data analytics and healthcare across sectors, including pharmaceutical manufacturing, fraud detection, insurance pricing, etc. In her current role, Mo established Cambrex's first business analytics program and now leads global cross-functional teams to deliver automated visualization and AI-enabled automation processes, providing actionable insights. Her goal is to deliver a world-class stakeholder experience in data analytics.

LinkedIn: https://www.linkedin.com/in/mo-villagran/

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