DataFramed #198 How Walmart Leverages Data & AI with Swati Kirti, Sr Director of Data Science at Walmart
Apr 16, 2024
Swati Kirti, Senior Director of Data Science at Walmart, leads the charge in AI/ML to enhance the retail giant's operations. She discusses how Walmart leverages data to personalize customer experiences and optimize supply chains. The conversation touches on innovative tools like the Load Optimizer, tackling retail-specific challenges, and the impact of generative AI on shopping habits across different countries. Swati emphasizes the need for tailored algorithms to tackle sustainability challenges while driving long-term value.
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Improving Customer Experience with Data
- Walmart uses data to improve customer experience by personalizing online shopping.
- In-store, they use data to ensure customers find the right products quickly.
Generative AI in Search
- Walmart uses generative AI to improve search on their US website.
- This allows context-based searches and personalized recommendations.
Supply Chain Optimization
- Walmart uses AI and data for supply chain optimization, such as inventory planning and management.
- They also developed a SaaS product, Load Optimizer, for route planning.