HBR IdeaCast Lessons in Leading Through Crisis From Jacinda Ardern
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Jun 10, 2025 
Jacinda Ardern, the former prime minister of New Zealand, reflects on her leadership during numerous crises, from natural disasters to the pandemic. She discusses the necessity of transparent communication and expert collaboration, even in chaotic times. Ardern shares insights on overcoming imposter syndrome and highlights the importance of resilience in leadership. She also touches on her personal journey from a struggling forestry community and the values that shaped her approach to politics, emphasizing authenticity and responsibility.
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Avoiding Burnout Practices
- Protect stamina by prioritizing family time and sleep even during crises.
- Sleep is a critical decision-making tool, not a luxury to sacrifice.
Confidence Through Transparency
- True confidence in leadership comes from building trust through honesty about knowledge gaps.
- Transparency about uncertainty builds public confidence during crises.
Finding Consensus in Negotiations
- Understand the history and perspectives of stakeholders to find common ground.
- Focus on shared values, like reputation and international profile, to build consensus on divisive issues.
