CBeebies Parenting Download – The art of negotiation: Tips for parents from an ex-hostage negotiator
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Dec 13, 2025 
Nicky Perfect, a former hostage negotiator with New Scotland Yard, shares her expertise on using negotiation techniques to tackle parenting challenges. She highlights the importance of active listening and differentiates negotiation from bribery. Comedian Hannah East adds humor and personal anecdotes, recalling her impulsive booking of a family trip to Lapland. Together, they discuss practical strategies for negotiating bedtime routines and managing family dynamics during the holidays, making parenting feel a little more peaceful.
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Pram Incident That Shook A New Mum
- Katie feared a stranger child touching her newborn and froze, later wishing she'd intervened.
- Listeners reassured her it's acceptable to step in when a child endangers or affects your baby.
Midnight Lapland Booking
- Hannah East booked a last-minute Lapland trip after her son felt excluded, then faced her husband's anger.
- She took responsibility and spent 18 months paying off the spontaneous decision.
Ask 'What's Making You Say That?'
- Ask open questions like 'What's making you say that?' to uncover the real reason behind resistance.
- Use the answer to tailor your response and negotiate effectively.