Communication and patient-centred care

Chris Dalton, Medical Director at Bupa and part-time ENT consultant, dives into the crucial role of communication in healthcare. He highlights how poor communication can lead to complaints and adverse outcomes, stressing the importance of building strong patient relationships. Dalton contrasts patient-focused and person-focused care, advocating for strategies to enhance coordination and meet long-term health needs. He also explores the challenges in emergency medicine, emphasizing the need for respect and teamwork amidst complex patient demands.