Thoma Bravo's Behind the Deal

Scaling Enterprise Software with AI: Holden Spaht with Anaplan CEO Charles Gottdiener and Coupa CEO Leagh Turner

14 snips
Feb 5, 2026
Leagh Turner, CEO of Coupa, leads spend-management with massive transactional data and AI agents. Charles Gottdiener, CEO of Anaplan, builds planning platforms with embedded AI and role-based agents. They discuss how AI boosts productivity and engineering, governance and data safety, pricing AI agents, proprietary data moats, and early-stage enterprise adoption driving real ROI.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
ANECDOTE

Companywide Sanctioned AI Experimentation

  • Charles Gottdiener describes issuing Google Agent Space to all employees to safely experiment with AI.
  • He recounts AI cutting release cycles and improving story quality to reduce rework in software development.
ANECDOTE

AI Drives Faster Support And Better Training

  • Leagh Turner shares Coupa's internal AI examples like root-cause support tooling and Pitch Monster for certifications.
  • He says these tools delivered ~53% faster issue resolution and improved certification rates by 53% among staff.
ADVICE

Reallocate Hiring Toward AI Priorities

  • Shift resources to AI while still growing headcount but at a slower rate to capture margin upside.
  • Reinvest productivity gains into growth and prioritize AI tooling over incremental hiring.
Get the Snipd Podcast app to discover more snips from this episode
Get the app