Product Thinking Episode 144: Banking 2.0 or How to Drive Change and Scale in Financial Organizations with Anish Bhimani, Managing Director and Chief Product Officer at JPMorgan Chase, Commercial Banking
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Nov 8, 2023 Anish Bhimani, Managing Director and Chief Product Officer at JPMorgan Chase, discusses scaling and leading digital transformation in commercial banking. Topics include building a customer-centric culture, shifting to an outcome-driven mindset, and JP Morgan's digital evolution.
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Focus On Outcomes, Not Deliverables
- Shift focus from deliverables to customer outcomes by aligning product metrics with business goals.\n- Invest in discovery and customer understanding to build solutions that truly solve problems.
Love The Problem, Not Solution
- Embrace failure but be ready for accountability when outcomes aren't met.\n- Fall in love with the problem—not your preconceptions or solutions.
Prioritize Key Objectives For Impact
- Limit objectives to a handful of difference makers tightly aligned to top-level goals.\n- Lead with customer experience metrics to drive operational efficiencies naturally.