Digital Stratosphere: Digital Transformation, ERP, HCM, and CRM Implementation Best Practices Why Vendors Can NOT Manage Projects
Jul 7, 2025
The podcast dives into the myth that software vendors can manage digital transformation projects on their own. It stresses the vital role of independent consultancy in understanding unique client needs. Technology is just one part of the equation; effective project management is key to success. The discussion highlights the flaws in vendor-led management, showcasing the benefits of integrating business consultants with tech expertise. It's a must-listen for anyone navigating the complexities of digital transformation.
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Technology Is Just One Work Stream
- Technology is only one work stream in a broader digital transformation program.
- Non-technical work streams like change management and data integration more often determine success or failure.
Manage The Program, Not Just The Project
- Treat the vendor's technical delivery as a project inside your larger program.
- Put program governance in place to coordinate change management, data, testing, and integration across work streams.
Incentives Often Diverge Between Parties
- Vendor and customer incentives differ and can conflict during implementations.
- Vendors may push faster deliveries or front-loaded services that suit their revenue, not your risk profile.