
Now to Next with Jason Averbook EP13: From Reactive to Ready — with Alexandra Zea, HR Digital Transformation Leader at Mercer
Guest:
Alexandra Zea is an HR Digital Transformation Leader at Mercer, where she integrates technology, strategy, and innovation to help organizations evolve the way HR delivers business value.
Part of Mercer’s HR Digital Transformation practice, Alex guides clients through digital evolution while shaping the future of HR in a world transformed by AI.
She holds a Master’s in Organizational Behavior from New York University and a Bachelor’s in Organizational Leadership from Temple University, and is passionate about building human-centered, data-driven organizations that thrive through change.
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LinkedIn: https://www.linkedin.com/in/alexdzea/
(0:00) Introduction (1:02) Alex Zea's career shift from print to digital media (4:35) The shift from reactive to proactive in business and HR (6:26) AI's impact on personal and professional life (7:11) Operating models for future HR readiness (10:28) Exploring HR operating model constraints (15:49) AI readiness in HR systems vs. AI absence (17:00) Understanding the evolving technology landscape in HR (19:49) Comparing car engines to AI in HR (21:33) The evolution of HR technology (23:50) Personal growth alongside technology advancements (25:00) Mindset's role in professional development (26:11) Business adaptability and the future landscape (29:15) Strategic actions for CHROs in the digital era (31:40) The importance of daily leadership resets (31:45) Closing remarks