David welcomes legendary Culture Architect, Horst Schulze. Horst is one of the co-founders of The Ritz Carlton Hotel Company and over the course of his career transformed the approach of service and hospitality across multiple industries. In part one, Horst shares his humble beginnings in the service industry, why he joined the founding team of The Ritz Carlton Hotel Company, and how he built a culture of customer service excellence.
Culture Architects™