CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara

The CX Goalkeeper had a smart discussion with deBBie Akwara

deBBie is a CX Start-Up CEO, a Global CX Thought Leader & Influencer, a CX Entrepreneur, Practitioner & Educator and Humanitarian

Key topics discussed is the competency framework required to deliver CX Success

• Business goal understanding & CX diagnostics.

• CX goal alignment with the business goal.

• CX goal alignment with internal stakeholders (other functions or departments).

• CX improvement design, deployment and measurement.

• CX Inspiration, motivation and reporting.

• CEM institutionalization i.e. embedding company-specific tried and tested CEM practices in company culture and business operations.

• Achieve business goal + attain projected CX maturity status + increase CEM capabilities

additional information: www.cxgoalkeeper.com/deBBieAkwara

Thank you deBBie!