TCF567: Contractor Q&A: "A Client Claims Damage from the Sub. Should I Cover the Cost?"

A remodeling contractor is in a bind when the homeowner he worked for claims that one of his subs has broken their window while working. However, the sub did not tell him about any damage, and now the homeowner wants him to fix the window. He seeks advice from Tom and Dan on how to proceed with the situation.

 

In this episode, we talk about…  

• A similar experience Tom had in the past with a client
• It doesn't matter whose fault it is because you're attached to it — write her a check for the new window or have one installed.
• Not wasting your mental energy, focus, and time on the issue — it will take you away from scoring points in other areas of your business.
• Counting it as a marketing expense

 

Resources: 

Submit your questions to help@thecontractorfight.com with the subject “Podcast” and Tom and Dan will try to answer them on an upcoming show.

 

Visit our sponsors of this episode, NiceJob. NiceJob is Reputation Marketing software that will help your business collect 2-3 times more reviews on Google, Facebook, and the platforms that matter. Don’t forget to use code “Fight” for $50 off the first month on new accounts!  https://www.TheContractorFight.com/nicejob 

 

Are you stealing money from your family because you aren’t charging enough for your services? Discover what you SHOULD be charging. Download our 50% Gross Profit cheat sheet: https://thecontractorfight.com/50

 

== Join us in BATTLEGROUND ==

Everything your contracting business needs in one comprehensive program with three main focus areas: Leadership, Communication, and Numbers. For more info check out: https://TheContractorFight.com/Battleground 

 

== Order your free copy of Tom’s book Winning the Contractor Fight (Just pay to ship) == https://thecontractorfight.com/book 

 

== Grab the Gear ==

https://gear.thecontractorfight.com/ 

 

== Find Us on Social Media ==

YouTube: https://www.youtube.com/c/TomReber 

Instagram: https://thecontractorfight.com/ig 

Live Unafraid Swag: https://thecontractorfight.com/unafraid 

 

The Contractor Fight is the ultimate resource for becoming an uncommon contractor! Pick a fight with mediocrity. Live Unafraid.