Confessions of an Implementer S2E17 | The Power Of Active Listening, Business Culture And Empowerment with Jackie Kibler
Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
Let’s dive in!
In this episode, I sit down with Jackie Kibler, an EOS Implementer, shares how active listening, genuine care, and clear EOS practices shape stronger teams and healthier businesses. From spotting potential in people to balancing metrics with human connection, she explains why consistent communication, honest feedback, and empowering problem solving are the keys to building lasting culture and performance.
05:16 Transition to Sales and Mentorship
13:38 Hiring for Potential with EOS
22:52 Challenging Preconceived Notions
29:49 Managing Direct Reports and One-on-Ones
38:51 Don’t Take the Monkey
40:47 Connecting in a Remote World
43:40 The Super Connector’s Innate Drive
46:08 Connecting in a New City
49:53 Scaling Ecosystem Connections
52:00 Client Selection and Growth Mindset
Episode Resources