The Martin Lewis Podcast Question Time: 5 year old TV’s faulty, can I get a refund? Your caller helped me sort my debt! When shouldn't I pay IN FULL?
Mar 30, 2026
Listeners get practical tips on claiming travel insurance refunds after cancellations tied to international conflict. A telecom billing dispute over a promised 50% discount sparks clear tactics for challenging providers. There’s an emotional debt recovery story that inspired action. Consumer rights for a faulty five-year OLED TV and when paying a credit card in full may not be best are also explored.
AI Snips
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Transcript
Episode notes
Do Not Voluntarily Cancel Trips During Crises
- Do not cancel a trip yourself if you feel unsafe because you will lose refund and insurance rights.
- Check the Foreign Office travel advice (no travel vs no non-essential travel) and read your policy to see which level triggers cover.
Use AI To Read Long Insurance Policies
- Upload your travel insurance PDF into an AI (e.g., ChatGPT) and ask it to highlight exact policy paragraphs about cancellations and cover.
- Use the AI-identified paragraph to verify any insurer responses and avoid misreading long policy documents.
Always Ask For A Rebate On Unused Travel Insurance
- If a holiday is cancelled, ask the insurer for a partial refund of your single-trip premium — some firms will rebate unused cover.
- Read the policy for wording; if unclear, simply ask and cross your fingers.