Optimal Work Daily - Career, Productivity and Entrepreneurship 2009: Effective Communication in the Land of Endless Emails by Kenneth McCall with Dig to Fly on Intentional Communication
Apr 1, 2026
A deep dive into how careless email habits sap time and clarity. Tips on sending only necessary messages and crafting specific subject lines. Advice on aligning subject and content, naming action owners, and keeping tone professional. Practical habits like attaching files first, proofreading, and switching to voice when email fails.
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Email Only The Necessary Recipients
- Send email only to recipients who must act on or need the information.
- Avoid Reply All on group threads and only include people necessary to prevent inbox overload and ignored messages.
Make Subject Lines Tell The Story
- Craft specific subject lines that reveal topic and urgency so recipients can prioritize.
- Use clear examples like "Important update to customer relations protocol" instead of vague lines like "FYI".
Keep Each Email On One Topic
- Keep each email focused on a single subject to avoid buried details getting missed.
- Send separate messages with appropriate subjects when you need to address different topics.