INspired INsider Podcast [One Question] Adjusting to Client Feedback with Ray Nolan Founder of XSellco
Ray Nolan is one of Irelands most successful internet entrepreneurs. He founded Raven Computing (later known as Coretime Ltd) in 1989. Coretime Ltd was sold to Sage in 2004. In 1999, he founded the hugely successful online room reservation group Hostelworld.com. It was a leading worldwide brand with distribution contracts in 170 countries and more than 12MM visitors a month. He sold it in November 2009, returning more than $500MM on just $150K total investment.
Ray is also the former chairman of Skyscanner. He founded and is acting CEO for XSellco Software, they provide market-leading eCommerce SaaS tools.
Here's a glimpse of what you'll learn:- [0:50] Jeremy's introduction to his guest, Ray Nolan.
- [2:00] Stories from Ray's days in the travel industry.
- [5:00] Adjusting from customer feedback.
- [11:00] Kissing Frogs to find the Prince.
- [15:00] The advantage of being a Irish Entrenpuner.
- [19:00] Why does Ray only have 9 toes?
There are few things more frustrating than being ignored. But in today's business industry many companies still don't fully understand how to respond or adjust to client feedback. Does your company have a process in place to address client feedback and change your policies accordingly? On this episode of Inspired Insider, you'll hear from entrepreneur and business leader Ray Nolan as he walks through how his company, Xsellco responds to client feedback. They have a streamlined process in place that will help give you an idea of how you could respond to feedback from your clients. This is a helpful episode that you don't want to miss!
One of the qualities that sets entrepreneurs apart is their constant drive to innovate and disrupt the status quo. This means that many entrepreneurs will "Kiss a lot of frogs before they find their prince." Does that describe you? Do you push through failure to find success? On this episode of Inspired Insider, you'll hear from entrepreneur and disruptor Ray Nolan. He has built a career around innovating and pushing the limits to find what works best in the marketplace. There are some fascinating lessons to learn from Ray as he shares insights from his years as business leader. Make sure you bring your pen and paper to catch all the helpful tips from Ray and so much more on this episode!
With an ever changing and evolving marketplace, what role does location play in your ability to interact and influence key industry leaders? With the new global economy facilitated by the interconnectedness of the internet, does location really matter anymore? On this episode of Inspired Insider, you'll hear why Ray Nolan believes his location in Ireland positions him in a huge advantage on the global stage. He also shares how his cultural upbringing as an Irishmen helps him connect with other leaders in a unique way. After hearing from Ray, you'll have a new appreciation for the role that location still plays in today's marketplace. Find out more about Ray and his company, Xsellco on this fascinating episode!
Resources Mentioned on this episode- Ray's Twitter page: twitter.com/RayNolan
- Ray's LinkedIn page: linkedin.com/in/ranolan
- Xsellco
- Alibaba
- Shopify
Sponsor for this episode
This is part of the Skubana Ecommerce Mastery Series where top Sellers and Experts teach you what really works to boost your ecommerce business. Skubana is a platform to manage your entire ecommerce operation.
Rise25 is where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out Rise25.com - a group run by myself and cofounder John Corcoran. Rise 25 is application only.