Transform NOW 421. Gen AI Meets Healthcare: Innovating for the Sake of Patients at Alberta Health Services
Oct 7, 2025
In this discussion, Jesse Tutt, Program Director of Intelligent Automation at Alberta Health Services, shares insights into using Generative AI to enhance patient care and streamline operations. He reveals his journey from operations to analytics, emphasizing the measurable human impact of automation beyond just savings. Jesse discusses innovative applications of AI, like chatbots for patient interactions and LLMs for reducing unnecessary procedures. He also highlights the importance of prompt engineering and balancing innovation with compliance, urging a focus on strategic organizational change.
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Measure Benefit Beyond Dollars
- Alberta Health Services tracks every automation's business benefit down to the minute to measure impact.
- Jesse says human and clinical benefits often double or triple measured financial savings.
Deliver Automations With Urgency
- Move quickly and apply agile delivery to automation to avoid multi-year projects.
- Reuse code libraries and insist on urgency in cross-functional meetings to get automations implemented fast.
Solving The Fax Problem At Scale
- AHS runs three pockets of GenAI work: chatbots, document intelligence, and unstructured-data LLM processing.
- They built automation to scan thousands of faxes, extract data with AI, have humans validate, then push to enterprise systems.