Eva Majercsik (Chief People Officer) and Trevor Schulze (CIO) at Genesys joined us on The Modern People Leader. We talked about how AI is reshaping how humans and machines work together, why CIO and CPO partnerships are more important than ever, and how to lead a human-centered AI transformation across the organization.

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(06:37) Shift from CFO Partnerships to CIO-CPO Collaboration

(08:23) Evolution of the CHRO Role & Seat at the Table

(12:26) The Changing Nature of Work & Culture Transformation

(14:42) Why Collapsing CIO + CPO Roles is the Wrong Take

(16:51) The Power of CIO-CPO Partnership as a Force Multiplier

(17:49) How Eva & Trevor Actually Work Together Day-to-Day

(21:34) Rethinking Org Design, Bots, and Workforce Structure

(22:49) Redefining Success: KPIs, Incentives & AI Impact

(25:26) Why AI Transformation is Not One-Size-Fits-All

(26:24) From Strategy to Execution: Driving Cultural Adoption

(27:07) “AI Unlocked” & Building AI Literacy Across the Company

(29:33) Why You Shouldn’t “Boil the Ocean” with AI

(31:48) AI Hype, FOMO & Leadership Pressure

(32:06) Creating Psychological Safety & Responsible AI Adoption

(35:33) What’s Actually Realistic in the Next 2 Years of AI

(36:43) Human-Centered AI & Employees Owning Their Role Evolution

(38:35) Will Everyone Become AI Power Users?

(40:23) The Viral “AI Doomsday” Narrative vs Reality

(42:46) The Massive Reskilling Challenge Ahead

(43:34) Job Destruction vs Job Evolution & Creation

(47:12) Why Curiosity & Growth Mindset Will Define Winners

(47:54) The Most Important Skills: Curiosity, Judgment, Empathy

(49:18) Abundance Mindset: AI Creates More Opportunity

(51:15) Managing Fear, Emotional Load & AI Anxiety

(52:58) Why Every CPO Needs a Strong CIO Partnership

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

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