Too often, L&D delivers learning solutions that fail to drive real behaviour change. But why does this happen, and how can we design interventions that truly make an impact? In this episode, learning design expert Julie Dirksen unpacks the science behind effective learning and what actually motivates people to apply what they’ve learned.
Julie explores the biggest reasons training fails, the role of attention and habit formation, and how L&D can move beyond information delivery to solving real performance challenges. She also shares strategies for diagnosing root causes, overcoming engagement barriers, and designing for complex skill development.
With practical insights and research-backed strategies, this conversation is a must-listen for L&D professionals looking to create learning that sticks—and that leaders take seriously as a driver of business success.
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KEY TAKEAWAYS
- When people do not see the value in the action they do not do it.
- If what you are asking for is not viable people won´t do it e.g. They can´t see their work clearly while wearing safety glasses.
- Learning does not have to be short; it has to be relevant.
- User testing learning before rollout is effective.
- Teaching people how to examine and solve problems is powerful.
- Create opportunities for feedback to reinforce learning.
- AI can help you in ways humans can´t.
- Break down why the behaviour is not happening.
BEST MOMENTS
“They know the right actions to take, yet it’s still not happening.”
“Sometimes people don't see the value in the action.”
“AI can pull out what is successful and then use that as a model.”
Julie Dirksen's Bio
Julie Dirksen is an expert in instructional design, learning science, and behaviour change. She is the author of Design For How People Learn and a sought-after consultant who helps organisations create learning experiences that drive real performance improvement. With a background in UX, game design, and cognitive psychology, Julie focuses on bridging the gap between what we teach and what people actually do. Through her work, she equips L&D professionals with the tools to design learning that truly sticks.
You can follow and contact Julie via:
LinkedIn: https://www.linkedin.com/in/juliedirksen/
Blog: http://usablelearning.wordpress.com/
Website: https://usablelearning.com/
VALUABLE RESOURCES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home
ABOUT THE HOST
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.
CONTACT METHOD
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home
The Learning & Development Podcast