Value for Customers with Maxie Schmidt

The CX Goalkeeper had the great opportunity to interview Maxie Schmidt

LinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience Professionals

Highlights:

• 00:00 Game Start

• 00:39 Maxie's Introduction

• 03:20 Maxie's Values

• 04:30 The broader CX landscape (Value,

• 07:28 Value for Customers

• 12:45 Different Value perception

• 14:37 How to measure the value created

• 16:52 How can we maximize the value for customers?

• 22:14 Best in class examples

• 24:38 additional best in class example related to customers' needs

• 26:40 What we are discussing in 10 years from now about CX

• 28:45 Maxie's Book Suggestion

• 30:30 Maxie's Contact Details

• 31:08 Maxie's Golden Nugget

and much more on www.cxgoalkeeper.com/MaxieSchimidt

Maxie's Contact Details:

• https://www.linkedin.com/in/maxieschmidt/

• m schmidt at forrester dot com

Thank you, Maxie!

#cxgoalkeeper #customerexperience #podcast #leadership

#forrester #value