Matters of Consequence

Moving Forward in the Never Normal

Sep 30, 2025
Howard Yu, the LEGO Professor of Management and Innovation, and Peter Hinssen, an entrepreneur and author, explore navigating disruption in a rapidly changing world. Yu emphasizes that future-ready companies excel at both short-term performance and long-term transformation, highlighting the crucial role of software in the automotive industry. Hinssen introduces the concept of the 'never normal,' advocating for adaptability and continuous foresight. Both guests stress the need to eliminate outdated practices, urging leaders to foster innovation and embrace change.
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ADVICE

Modularize Workflows Bite‑Sized

  • Modularize workflows into standard, reusable components and self‑service interfaces.
  • Start small (FAQs, APIs) to reduce handoffs and free experts for creative work.
INSIGHT

AI Needs Clean Processes First

  • AI multiplies value only after simplification and documentation of processes.
  • Firms with explicit knowledge will lay AI on top and gain a sustained advantage.
ANECDOTE

John Deere’s Holistic Defense

  • John Deere avoided commodification by bundling hardware, data and advisory services for farmers.
  • That holistic offering made them hard to copy despite easily cloned tractors.
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