Those who have been following the controversy over ”offshoring” U.S. service jobs to low-cost markets like India now have new developments to consider: The takeover this month by U.S. business giants -- IBM and Citigroup -- of two major providers of business process outsourcing (BPO) services in India. These developments seem to validate a new study by consulting firm A.T. Kearney which ranks India as the world’s top location for BPO services followed by China Malaysia and the Czech Republic. Experts from Wharton and A.T. Kearney have lots to say about the latest trends in offshore outsourcing.
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