Holistic Experiences with Miles C. Thomas

The CX Goalkeeper had the great opportunity to interview Miles C. Thomas

LinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22

Highlights:

• 00:00 Game Start

• 01:18 Miles' Introduction

• 02:28 Miles' Values

• 04:10 Holistic Experiences

• 05:10 The Holistic Experiences Model: CX Strategy, Leadership & Culture, Customer Intelligence, Employee Empowerment & Experiences and Service Experience

• 09:35 Assessment & Next steps

• 10:40 The biggest potential is in Customer Intelligence

• 11:25 The defining of a great Service Experience

• 13:55 The Role of Employees

• 15:20 Leadership & Culture - Servant Leadership

• 17:00 What does happen after the assessment of the 5 pillars?

• 19:22 What we are discussion about CX in 10 years?

• 21:55 Miles' book suggestion

• 22:30 Miles' contact details

• 23:05 Miles' Golden Nugget

and much more... www.cxgoalkeeper,com/MilesCThomas2

His Contact Details:

• https://www.linkedin.com/in/milesct/

• https://www.customerstart.com/

Thank you, Miles!

#cxgoalkeeper #customerexperience #podcast #leadership