AI for Operations: Building Better Internal Systems Behind the Scenes

AI is everywhere right now, but most conversations stop at content, marketing, or features. This episode goes behind the scenes.

Michael Eisenwasser, Co-Founder of Rapyd Cloud, joins Katie Keith and Matt Cromwell for a show-and-tell style conversation about how each of them is using AI behind the scenes in their own businesses.

The focus is on real operational use, building and replacing internal systems, automating testing, improving confidence when making changes, and reducing day-to-day friction for small teams. All three share concrete examples, trade-offs, and lessons learned, including where AI has helped and where it has not been worth the effort.

We dig into:

• Where AI genuinely saves time in internal operations, and where it does not
• Replacing generic tools with custom internal systems built using AI • Using AI for automated testing and infrastructure confidence
• Why internal tooling is the most overlooked AI opportunity for product companies
• What this means for small teams who do not have dedicated ops or infra staff

If you are building a WordPress product, SaaS, or any tech business and feel buried under internal processes, this episode shows how AI can help you run leaner without adding chaos.