InsTech - insurance & innovation with Matthew Grant & Robin Merttens Where is the industry today? - a view from the C-suite (387)
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Dec 28, 2025 Dr. Thomas Kuhnt, an executive at HDI Global, Vincent De Ponthaud from AXA, and Ed Ackerman of Qover share insightful perspectives on the promising yet challenging world of Agentic AI in insurance. They explore the transformative potential of this technology while grappling with the risks of over-reliance and the cultural shifts required for governance. Key topics include building versus buying AI solutions, customer perceptions, the need for evaluation standards, and the emerging role of ‘agent managers’ to ensure responsible AI deployment.
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Prove Value Incrementally To Partners
- Push the envelope when you're a fast insurtech but prove value to cautious partners.
- Ed Ackerman says demonstrate incremental ROI and progress to win conservative counterparts.
Enable Safe Citizen Development Fast
- Provide low-code citizen development for business users and build a corporate-grade platform in parallel.
- Thomas Kuhnt advises rapid internal tools so users don't resort to unapproved solutions.
Business, Not Tech, Now Drives AI Demand
- Business teams now drive agentic AI demand and require close tech collaboration.
- Vincent De Ponthaud highlights new cross-functional work where engineers must partner tightly with business experts.