Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) Managing the Digital Workforce: AI’s Role in the Future of Work
Dec 11, 2025
Daniel Marcu, Goldman Sachs AI leader who builds secure enterprise AI platforms. Prasanna Gopalakrishnan, ADP’s Chief Product & AI Officer who studies AI’s labor impacts and workforce products. Jennifer Charters, Lincoln Financial CIO focused on AI adoption and organizational change. They discuss AI agents reshaping team structure, CIO–CHRO partnerships for AI fluency, risks of shadow AI, habit and incentive-driven adoption, and embedding AI across workflows.
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AI Disrupts Entry Level Roles Disproportionately
- AI's impact on employment is nuanced, hitting entry-level workers hardest while boosting jobs for older cohorts in AI-exposed industries.
- ADP-Stanford study found a 13% job decline for ages 22–27, a 6% rise for ages 30–39, and 13% for 40+ in AI-exposed sectors.
Design Management For Digital Accelerators
- Treat AI employees as technology accelerators, not personified colleagues, and redesign management layers accordingly.
- Decide whether managers will supervise digital employees, humans, or hybrids as roles and performance metrics evolve.
Make CIO CHRO Partnership Central To AI Rollouts
- Partner CIO and CHRO to run AI as a people change program, not just a tech deployment.
- Use leadership, labs for experiments, and 'the crowd' training so every employee gains practical AI fluency.
