All About HR #2.10 - Organizational Design and what HR needs to know
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May 19, 2022 In this episode, Dr. Naomi Stanford discusses the importance of continuous organizational design and the significance of understanding how different elements of an organization work together. The speaker explores the myths associated with organizational design and highlights the benefits of designing around work and processes. Additionally, collaboration among different design disciplines and continuous monitoring of signals for potential shifts are discussed as key principles of effective organizational design.
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Organization Design Is More Than The Org Chart
- Organization design is everything the org chart doesn't show, including workflows, tech, contractors, suppliers, and informal interactions.
- Naomi Stanford contrasts the chart's limited view with the full system needed to deliver services, using reporting lines vs real interactions.
People-Centric Design Risks Competitiveness
- Designing solely around people is risky because work delivery methods change (outsourcing, automation) and that should drive design choices.
- Naomi warns that focusing on people instead of workflow can leave organisations non-competitive as technologies evolve.
British Airways Check In Agents Wore BA Uniforms
- British Airways used third-party check-in agents in BA uniforms, blurring boundaries between employer and supplier.
- Naomi uses this to show how supplier relationships must be factored into training, finance, and service design decisions.