Jason talks more about Gallup's latest on employee engagement, with a focus on how a clear understanding of exceptional can lead to 4X more engagement.

Things to try as a manager:

Ask your employees for their Top 3 priorities and compare them to your answer
Objectively write down what you're judging your people on (hours worked? calls made?), and then write "Exceptional" and start to list the quantifiable things that define it
Use the GROW (Goal-Reality-Options-Way Forward) model in your 1:1s
Ask what "great" looks like, converse about it, and document it as a behavioral north star for your employees

Leadership Voyage is brought to you by Golden Mean Consulting Group, specializing in the training of new managers.

Leadership Voyage
email: StartYourVoyage@gmail.com
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Get 4X Employee Engagement With Expectations (Engagement Part 2) - S5E2