In this high-energy conversation, brand experience expert, Kimberly Sundt, spills the tea on all the things customer experience. She dives into the branding side of client experience as well as the personal brand aspect for corporate leaders.
Specific take-aways include:
: How client experience became a thing
: Different ways to begin a customer experience analysis
: How customer experience relates to branding
: Example of budget brand delivering top customer experience in healthcare
: Who is actually responsible for client experience at the company
: How to know the way others experience us
: Things to consider about your onboarding process
: Zoom communication tips galore!
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Speak Up: Develop Your Executive Presence & Leadership Communication Style