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Todays show:
Intercom’s Eoghan McCabe joins Jason to discuss: the state of the business at Intercom and his return as CEO (8:33), the future of customer service with AI (24:28), what makes a great manager (59:36), and more!
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Timestamps:
(0:00) Intercom’s Eoghan McCabe joins Jason.
(1:50) Family history of the two McCabe’s: Jason and Eoghan.
(5:49) The kindness and dedication of Intercom’s co-founder Des Traynor.
(8:33) What Intercom is, the state of the business and Eoghan’s return as CEO.
(10:41) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups
(12:37) Looking at overlap and adjacencies when you are building SaaS products.
(16:36) The brilliance of the pre-seed pricing model, and is it broken?
(19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech
(22:16) What is next for companies with. SaaS-based pricing.
(24:28) The future of customer service and AI.
(30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.
(36:09) Expectations from AI one year from now.
(45:23) Breaking down the negative press and social reaction to the Humane Pin.
(52:34) What the world will look like as conversational AI develops.
(59:36) What makes a great manager and the “return of the king” at Intercom.
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Check out Intercom: https://www.intercom.com/
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Follow Eoghan:
X: https://x.com/eoghan
LinkedIn: https://www.linkedin.com/in/eoghanmccabe/
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X: https://twitter.com/Jason
LinkedIn: https://www.linkedin.com/in/jasoncalacanis
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Thank you to our partners:
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(19:47) .Tech Domains - Apply for the “Jam with JCal” contest today at https://www.jamwithjcal.tech
(30:30) Northwest Registered Agent - For just $39 plus state fees, Northwest will handle your complete business identity. Visit https://www.northwestregisteredagent.com/twist today.
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Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland
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Check out Jason’s suite of newsletters: https://substack.com/@calacanis
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