From Demo to Deployment: How A Hands-On Human Approach Transforms Security Implementation | A Conversation with Amanda Makowsky at Zero Trust World 2025 | On Location with Sean Martin and Marco Ciappelli

This episode of the “On Location” series, recorded during ThreatLocker Zero Trust World 2025 in Orlando, features an insightful conversation with Amanda Makowsky, Solution Engineer at ThreatLocker. Amanda shares how ThreatLocker maintains a human touch in cybersecurity while delivering robust solutions for organizations of all sizes.

The Human Element in Technology

Amanda explains how ThreatLocker emphasizes human interaction from the first demo through implementation and beyond. When potential customers engage with ThreatLocker, they are assigned a dedicated Solution Engineer as their technical point of contact. Amanda highlights how this relationship extends beyond the sales process, ensuring partners have continuous support as they mature their security environments. Whether working with small businesses or large enterprises, the focus remains on personalized service and hands-on assistance.

Support That Stands Out

ThreatLocker’s commitment to human-centric support is evident through its 24/7 live helpdesk, staffed by real people in Orlando, Florida. Amanda notes the goal of responding to chat requests within a minute, providing immediate support without relying on bots or automated responses. This approach fosters trust and ensures that customers, regardless of their organization’s size, receive timely and effective help.

Customization and Real-World Impact

Amanda shares how every partner’s environment is unique, requiring tailored solutions to accommodate different software, hardware, and operational needs. She emphasizes the importance of building specific and intentional roles within ThreatLocker’s systems to match the diverse environments of their partners. The impact of this customization is profound, as partners express a sense of security that allows them to “sleep better at night.”

Listen to this episode to explore how ThreatLocker combines technology with human connection, offering a refreshing perspective in the cybersecurity industry.

Guest

🔹 Amanda Makowsky, Solutions Engineer at ThreatLocker | On LinkedIn: https://www.linkedin.com/in/amandamakowsky/

Hosts

🔹 Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber] | On ITSPmagazine:  https://www.itspmagazine.com/sean-martin

🔹 Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast & Audio Signals Podcast | On ITSPmagazine: https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli

This Episode’s Sponsor

✅ ThreatLocker: https://itspm.ag/threatlocker-r974

Resources

🔗 Full ZTW 2025 Coverage: https://www.itspmagazine.com/zero-trust-world-2025-cybersecurity-and-zero-trust-event-coverage-orlando-florida

🔗 ITSPmagazine’s Event Coverage Hub: https://www.itspmagazine.com/technology-and-cybersecurity-conference-coverage

🎧 More Redefining CyberSecurity Content: https://www.itspmagazine.com/redefining-cybersecurity-podcast

🎧 More Redefining Society Stories: https://www.itspmagazine.com/redefining-society-podcast

📢 Want to share your Brand Story Briefing as part of our event coverage? Learn More 👉 https://itspm.ag/evtcovbrf

📢 Want Sean and Marco at your event? Let Us Know 👉 https://www.itspmagazine.com/contact-us

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