This session explored the ever-evolving factors which influence how corporate legal departments evaluate and select law firms, including a spotlight on how mature departments engage in the process. Specific factors covered will include the performance, spend, and DEI metrics used by data-driven departments, as well as a focus on the growing adoption of advanced tools to facilitate the firm selection process.

Questions the moderator asked the speaker:

Given current concerns over the broader economy, what impact is that having on how law departments select outside counsel? Are they spending less? Choosing different firms? How are the behaviors changing?
What factors are driving the buying decision of which law firms these clients want to use?
Have we seen any noticeable changes in these decision drivers as the economy has shifted?
What has been the biggest surprise to you in terms of how law firm favorability has changed?

Moderator:
@Carolyn Robinson - eDiscovery Coordinator for the Americas - Office of the Regional General Counsel for Robert Bosch, LLC

Speaker:
@William Josten - Senior Manager, Enterprise Legal Market Content, Thomson Reuters Institute

Recorded on 06-29-2023

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