AEC AI and Tech Strategy Podcast How Knowledge Management in AEC Improves Project Outcomes – Ep 094
Oct 28, 2025
Nora Swanson, P.E., is the Director of Innovation and Knowledge Management at JB&B, specializing in design technology and collaboration across AEC projects. In this discussion, Nora explores how effective knowledge management fosters teamwork within global teams. She shares insights on defining innovation through operational excellence, tech transformation, and best practices. Nora highlights the role of reality capture in enhancing project outcomes, effective change management strategies, and the impact of AI tools like chatbots in reducing rework and improving deliverables.
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Knowledge Management Is Keystone
- Knowledge management captures and shares standards, best practices, and tacit expertise across the firm.
- Nora Swanson argues democratizing that knowledge reduces frustration and improves project quality.
Innovation Creates Practical Value
- Innovation creates value by improving existing practices or producing abundance where none existed.
- Nora defines innovation as practical improvements that deliver clear value to users or clients.
Reality Capture Raised The Baseline
- Nora describes using reality capture (laser scanning) to let remote team members virtually visit sites and avoid missed conditions.
- She calls it a practical innovation that raised the firm's baseline for site understanding.