Becker’s Healthcare Podcast Building Workforce Engagement and High Reliability at Presbyterian Santa Fe Medical Center with Callie Miller
Mar 20, 2026
Callie Miller, hospital chief executive at Presbyterian Santa Fe Medical Center, leads operations, workforce engagement and quality initiatives. She discusses strengthening workforce engagement and developing frontline leaders. She explores using AI to cut clinician administrative burden and shares steps toward building high reliability while expanding services to meet community needs.
AI Snips
Chapters
Transcript
Episode notes
Frontline Manager Capability Drives Engagement
- Workforce engagement is the top trend driving quality, retention and decreased turnover at Presbyterian Santa Fe Medical Center.
- Callie Miller highlights frontline manager capability as a leverage point because first-time managers heavily influence team performance and engagement.
Ambient AI Cuts Clinician Documentation Burden
- Ambient AI is now mature enough to reduce documentation burden for physicians and APCs and improve clinician experience.
- Presbyterian rolled out ambient AI to its medical group and physicians report it has made a significant difference in practice.
Constant Financial Vigilance Supports Mission
- Financial sustainability remains a continuous executive priority and must be balanced with mission and community impact amid shifting federal and state policies.
- Callie Miller watches policy changes closely to ensure the hospital stays sustainable without compromising care.