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Complexity in City Innovation
- Innovating for cities requires combining digital, physical, social, and political innovation.
- Changing behaviors and working with new political units are essential but challenging.
Residents as Consumers and Citizens
- Urban residents act as both consumers and citizens.
- This dual role complicates acceptance of innovations that affect privacy and local economy.
Need for Systems-Level Perspective
- City-level innovation requires systemic understanding beyond individual behavior change.
- Companies often lack tools to manage change involving thousands of people coherently.