The Lifestyle Practice Podcast For Dentists 16. Increasing Revenue & Decreasing Office Time w/ Recent Client Chad Zahm
Dec 4, 2019
Chad Zahm, dentist and owner of Brocky Dental in York, PA, who boosted production while reclaiming time. He describes leadership growth, strategic fee and operational changes, team incentives, and how those shifts led to higher revenue and fewer office days. The conversation covers transition challenges, patient perception, scheduling tweaks, and plans for sustainable time off.
AI Snips
Chapters
Transcript
Episode notes
Email That Sparked The Coaching Relationship
- Chad wrote an honest outreach email describing burnout and lack of fulfillment despite $1M collections, which started his coaching relationship with Justin.
- The email listed feeling of burnout, desire for guidance, and worry about lasting 20–30 years in current mindset, prompting Justin to respond and engage.
Path From Grad To Practice Owner
- After Temple 2009 Chad worked in a large multi‑doctor practice, then ran a satellite office and learned operations before buying his own fee‑for‑service practice in April 2013.
- He gained leadership exposure early, ran another office for two years, then purchased the current practice via a broker to satisfy his entrepreneurial itch.
Small Signals Influence Patient Perception
- Everything in the office signals something to patients and team, so leaders must sometimes sacrifice personal preferences to create a patient‑friendly culture.
- Justin and Chad agreed Chad should keep tattoos covered at work to avoid creating unnecessary barriers for some patients.