Dental Unfiltered Episode 149- Management Unfiltered | Top Nine KPIs for Dental Growth
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Dec 11, 2025 Discover the nine crucial Key Performance Indicators every dental practice must track for growth. Kirk and Zach dive into strategies for acquiring new patients and recapturing inactive ones. They set ambitious targets for reappointment rates and treatment acceptance, emphasizing team involvement in patient education. Learn how to manage collections effectively and keep supply costs in check. With actionable insights on payroll and budgeting, this discussion is packed with tips to enhance practice performance and streamline operations.
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Recapture Inactive Patients First
- Measure recapture of inactive patients as part of your new-patient KPI.
- Recapturing inactive patients is often easier and cheaper than finding brand-new patients.
Make Reappointments During Visit
- Reappoint patients before they leave the chair and aim for a 90% reappointment rate.
- If a patient hesitates, offer pinned dates and follow up promptly to confirm.
Use Assumptive, Specific Scheduling
- Train front and clinical teams to assume patients will book and present two concrete date/time options.
- Call patients next day if they didn’t confirm and offer specific times based on their past habits.