Sue-Ann Prentice with Fluke Reliability

Scott MacKenzie hosts an industrial podcast from the Xcelerate 2025 event by Fluke Reliability, celebrating industry professionals. Sue-Ann Prentice from Fluke discusses the success of the event, highlighting the energy, collaboration, and innovation among attendees. They discuss the importance of education, collaboration, and innovation in solving industry problems. Sue-Ann emphasizes the role of customer insights in driving innovation and the collective effort with partners to enhance technology. They also touch on the future of AI and machine learning in industrial applications. The conversation concludes with plans for the next Accelerate event and encourages listeners to connect with Fluke Reliability.

Action Items

• [ ] Connect with Sue-Ann Prentice on LinkedIn to get involved with future Xcelerate events
• [ ] Publish the date for Xcelerate 2026

Outline

Xcelerate 2025 Event Overview

• Scott MacKenzie welcomes listeners to the Industrial Talk Podcast, highlighting the focus on industry professionals and innovations.
• Scott introduces Sue-Ann Prentice from Fluke Reliability, who shares her positive experience at the Xcelerate 2025 event.
• Sue-Ann describes the event as the best yet, emphasizing the energy and collaboration among participants.
• Scott and Sue-Ann discuss the positive atmosphere at Fluke, noting the absence of negativity and the high level of enthusiasm.

Collaboration and Innovation at Xcelerate 2025

• Sue-Ann highlights the importance of bringing together customers, sponsors, and partners to solve big problems.
• Scott expresses his fascination with the cutting-edge tools and technology on display at the event.
• Sue-Ann mentions the continuous improvement of the event, with more sessions and solutions being discussed each year.
• Scott emphasizes the three pillars of education, collaboration, and innovation, noting the rapid learning and networking that takes place at the event.

Customer Engagement and Technology Insights

• Scott and Sue-Ann discuss the importance of customer engagement and the insights gained from direct interactions.
• Sue-Ann explains how Fluke collaborates with customers to create solutions and improve their offerings.
• Scott inquires about the process Fluke uses to incorporate customer feedback into their products.
• Sue-Ann describes the iterative process of working with customers, including site visits and real-time feedback.

Future of Fluke Reliability and Industry Trends

• Scott asks Sue-Ann about the future of Fluke Reliability and the trends they are focusing on.
• Sue-Ann mentions the importance of machine learning and collaboration with partners in driving innovation.
• Scott and Sue-Ann discuss the broader innovation roadmap and the collective desire to solve customer problems.
• Sue-Ann highlights the role of partners in bringing together different technologies to address complex issues.

Chief Marketing Officer Role and Team Dynamics

• Scott inquires about Sue Ann's role as Chief Marketing Officer and how she maintains the energy and focus of the team.
• Sue Ann credits her team for their hard work and dedication, emphasizing the importance of staying close to customers.
• Scott asks about the evaluation criteria for new team members and the special culture at Fluke Reliability.
• Sue Ann explains the importance of having great partners and the collaborative nature of their work.

Impact of Customer Feedback and Future Plans

• Scott and Sue Ann discuss the impact of customer feedback on Fluke's product development and innovation.
• Sue-Ann shares examples of how customer insights have led to significant improvements in their offerings.
• Scott asks about the planning for the next Accelerate event, and Sue-Ann confirms that discussions have already started.
• Sue-Ann expresses excitement about making the next event even better, based on the feedback and enthusiasm from this year's participants.

Final Thoughts and Contact Information

• Scott reflects on the positive energy and optimism at Fluke Reliability, emphasizing the importance of collaboration and innovation.
• Scott encourages listeners to connect with Fluke Reliability and participate in future events.
• Sue-Ann provides her contact information, recommending LinkedIn as the best way to reach her.
• Scott wraps up the podcast, thanking Sue-Ann and encouraging listeners to stay tuned for future conversations.