The Josh Bersin Company Enterprise AI Architectures and The Changed Role of HCM and ERP
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Feb 7, 2026 Discussion of how AI agents and superagents are reshaping HR and enterprise software. A contrast between monolithic onboarding systems and domain-specific agent architectures. Exploration of agent orchestration to automate outcomes rather than just tasks. Review of vendor strategies and multi-tiered platform stacks for integrating employee-facing agents and developer tools.
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Software Is Moving To Agent And Token Models
- Enterprise software is shifting from monolithic licensed systems to agent-based, token/compute models that reframe value delivery.
- This transition will gradually erode traditional ERP/HCM dominance and change vendor economics.
Onboarding Shows Limits Of Monolithic Apps
- Traditional HR apps (like onboarding) are monolithic and brittle because they bundle many specialized processes.
- Agent architecture breaks those processes into subject-matter agents owned by domain experts, enabling flexibility.
Super Agents Orchestrate Specialized Agents
- In an agent world each process has an intelligent agent and a super agent composes them into a personalized workflow.
- This architecture delivers more dynamic, outcome-focused experiences than traditional apps.