Customer Service Revolution | Customer Experience & Employee Experience Insights 079: Improve Communication to Retain Your Top Talent in an Employee Market
Mar 30, 2022
20:29
The DiJulius Group's Customer Experience Consultant and Dean of the Customer Experience Executive Academy, Jess Pischel, shares how companies need to improve communication to retain top talent in an employee market.
You will learn:
- How the most challenging issue all companies face can be summarized in one word: communication.
- By improving communication within departments, locations, and other teams, your organization can create a world-class employee experience that people won't want to leave.
- How to help your departments better understand the roles and responsibilities of others and understand how their role impacts other departments and customers in the overall experience.
- Each team will better understand the importance of their INTERNAL customer. After all, a customer is whoever depends on the work that you do.
Resources mentioned:
The Customer Service Revolution Podcast https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.