The Last of Us: B2B Marketing Lessons on Putting the Story Before the Product with Chief Marketing Officer at VelocityEHS, Ashley Emery

Copy and paste content doesn’t build a connection. If you want your brand to resonate, you need to go deeper, more human, more emotional, more real.

That’s executed perfectly by The Last of Us, a post-apocalyptic story that became a global phenomenon not because of monsters, but because of its heart. In this episode, we’re taking a closer look with the help of our special guest, Ashley Emery, CMO at VelocityEHS.

Together, we explore what B2B marketers can learn from emotional storytelling, breaking traditional formats, and building real resonance with your audience (even in the most unexpected places).

About our guest, Ashley Emery

Ashley excels in driving growth and innovation in B2B technology organizations, both at the global enterprise and high-growth start-up scale. She holds an Executive MBA and specializes in demand generation and revenue-focused marketing strategies. Ashley has a proven track record of building and leading high-performing marketing teams, having served as Head of Global Campaigns for the Database and Analytics category at AWS, VP of Marketing at Emburse, and most recently, the SVP of Demand Generation at Employ, the parent company of JazzHR, Jobvite, and Lever.

What B2B Companies Can Learn From The Last of Us:

• Story comes before product. In B2B, it’s easy to get stuck in the habit of leading with features, capabilities, or technical specs. But as The Last of Us demonstrates, what draws people in is a story they care about, not a list of innovations. Your product may be powerful, but unless your audience understands how it impacts their world or identity, it won’t matter. Center the narrative on the customer’s journey, pain, and outcome, your product plays a supporting role in that transformation. This shift can completely reframe how you approach content, ads, and even your brand voice. Ashley advises, “Lead with a human-centric storytelling. Don’t sell features… the product is the enabler, it’s not the hero.”
• Your audience might not be who you think. “Even if you think you understand your audience, you may not,” said Ashley, who was surprised herself, as she was so drawn to the series. Just as The Last of Us broke out of its presumed “gamer” audience, B2B brands often have unexpected buyers, champions, or influencers they’re missing. Assumptions based on firmographics or industry stereotypes can be limiting. VelocityEHS found that their safety-focused customers were actually risk-tolerant thrill-seekers outside of work, which changed how they positioned messaging. This is a call to continuously validate personas, run qualitative interviews, and listen for nuance. Your best buyers may not look like your ICP on paper.
• The medium shapes the message. It’s not enough to have a great story, you have to tailor it to the channel and format. A 60-minute podcast moment doesn’t automatically become a good TikTok. Just like a video game plot doesn’t translate directly into a TV script, B2B content has to be rewritten for the medium it's living in. That means writing social hooks, designing natively for mobile, and assuming low context. Ian reminds us that, “-if you take an idea that Ashley says in minute 50 of a podcast and drop it onto LinkedIn, and the person has no context at all who this person is or what they do, then the actual insight itself isn’t as interesting or valuable.” Meet your audience where they are, mentally, emotionally, and contextually, or risk wasting great content on the wrong canvas.

Quotes

“Often in marketing, we get scared of emotion. We try to stay very neutral in our language. We don’t want to be provocative, we don’t want to be bold, and I think we as humans crave that. The show is a perfect example. The boldness, the emotional connection, and the conflict of the characters was really valuable. There’s so much raw emotion and connection in the stories that could be told, and not being afraid to tell an uncomfortable story… is powerful.”

Time Stamps

[00:55] Meet Ashley Emery, CMO at VelocityEHS.

[00:56] Why The Last of Us?

[01:42] The Role of CMO at VelocityEHS

[02:48] Breaking Down The Last of Us

[26:47] B2B Marketing Lessons from The Last of Us

[27:36] Human-Centric Storytelling in Marketing

[35:16 Understanding Your Audience

[38:43] Building an Ecosystem of Content

[40:20] The Importance of Star Power

[42:14] Embracing Emotional Tension in Marketing

[46:11] Final Thoughts & Takeaways

Links

Connect with Ashley on LinkedIn

Learn more about VelocityEHS

About Remarkable!

Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. 

In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Head of Production). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. 

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