Coaching for Leaders 769: How to Connect Better with Remote Colleagues, with Charles Duhigg
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Feb 9, 2026 
Charles Duhigg, Pulitzer Prize–winning journalist and author of Supercommunicators, shares how to connect in a remote-first world. He explains new rules for digital talk, the three kinds of conversations we juggle, why emotional and identity questions matter, and practical tactics for better virtual meetings and listening.
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How Phones Grew Into Social Tools
- Early telephone users treated calls like telegraph orders and couldn't connect socially.
- Over time people learned new rules and began having rich phone conversations.
Make Online Interaction Polite And Intentional
- Be more polite online and avoid sarcasm because tone and facial cues are reduced.
- Replicate in-person meeting habits: chit-chat before meetings, equal turn-taking, and ostentatious listening.
Loop For Understanding
- Use looping for understanding: ask, listen, repeat back, then ask 'Did I get it right?'.
- This sequence proves listening, reduces conflict, and increases reciprocal listening.
