Ever walk away from a conversation feeling more disconnected than before?

You're not alone — and bestselling author Charles Duhigg is here to explain why. In this powerful episode, Charles (author of The Power of Habit and Supercommunicators) reveals the hidden science behind every conversation that fails — and exactly how to turn it around.

Learn how to recognize the 3 types of conversations, why most breakdowns happen even with good intentions, and what super communicators do differently to build trust, defuse tension, and connect deeply — fast.

Kwame and Charles break down:

Why practical advice often backfires in emotional conversations
The “matching principle” and how to use it
How to avoid one-upping and start listening for real
Why asking better questions is your #1 communication superpower

This isn’t just about talking — it’s about leading, connecting, and transforming every difficult conversation you face.

Whether you're leading a team, navigating conflict at home, or just want to be heard — this episode is your playbook.

Connect with Charles Duhigg

Follow Charles Duhigg on LinkedIn

https://www.charlesduhigg.com/

Buy the book: Supercommunicators

Contact ANI

Request A Customized Workshop For Your Company

Follow Kwame Christian on LinkedIn

The Ultimate Negotiation Guide

Click here to buy your copy of How To Have Difficult Conversations About Race!

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Ep. 354 – Dikembe Mutombo