Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana

The CX Goalkeeper had the great opportunity to interview Adrian Brady-Cesana

LinkedIn Headliner: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles Podcast

Highlights:

00:00 Game Start

00:38 Adrian's introduction

2:36: CX Chronicles

05:53 Adrian's Values

11:04 The Team

18:43 The tools

25:12 The Processes

32:32 The Feedback

38:09 Adrian's book suggestion

40:03 Adrian's contact details

40:42 Adrian's Golden Nugget

and much more on: www.cxgoalkeeper.com/AdrianBradyCesana

Adrian's Contact Details:

• https://www.linkedin.com/in/adrianbradycesana/

• www.cxchronicles.com

• Adrian at CX chronicles.com

• Adrian's book: The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook https://www.amazon.com/gp/product/B086BJ6N6R/ref=dbs_a_def_rwt_bibl_vppi_i0

Thank you, Adrian.

#cxgoalkeeper #customerexperience #podcast #leadership