ThePrint ThePrintPod: App-based cab drivers go on a strike in Gurugram: Here's why
Mar 23, 2026
Drivers in Gurugram walked off the job demanding mandatory passenger KYC to boost safety. Listeners hear about disrupted rides, long wait times and cancellations across the city. The strike follows a violent incident that intensified safety fears. Discussion highlights perceived imbalance between strict driver checks and anonymous riders, plus complaints about app grievance systems and SOS features.
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Strike Dramatically Reduced Cab Availability
- App-based cab services in Gurugram faced a citywide strike that sharply reduced ride availability and pushed wait times from 1–2 minutes to 10–15 minutes.
- Samah Qundeel cites widespread cancellations and long waits in high-demand zones like Sector 46, DLFAs and Sohna Road as immediate effects.
Drivers Describe Rising Abuse And Fake Passenger Profiles
- Drivers say they no longer feel safe after months of verbal abuse, threats, non-payment and even physical assault during rides.
- Samah Qundeel notes passenger use of fake profiles and unverified numbers makes tracking offenders difficult, heightening drivers' fear.
Killing Of Suraj Singh Became Catalyst For Strike
- The strike gained urgency after a January incident where a 25-year-old driver, Suraj Singh, was allegedly strangled to death during a robbery attempt.
- For many drivers, that killing became a turning point prompting demands for verified passenger identities.